It has been achieved much of its goals but it has been performing its activities to satisfy the country people as it did before well. To establish linkage with other institutions which are engaged in financing micro enterprises. To cooperate and collaborate with institutions entrusted with the responsibility of promoting, Customer hands over cash to the Agent, Agent initiates the transaction from his/her mobile, Agent gets prompt menu and in reply agent enters customer’s mobile account number (including check digit) and amount, System credits customer’s account for the same amount, Agent issues a receipt to the customer, System sends an SMS to the customer’s mobile. The cost efficient provision of formal financial services (payments/ remittances, savings, credit or insurance) is predicated on customers having access at least to a basic transactional account, from which electronic transfers can be made as like purchase product and pay one another by M-banking and cash withdrawn as necessary. Furthermore, we also can, so that we can solve the problem which customers are facing now. 9. The interface is also very simple. Advertisement should increase through Radio, Newspaper, Poster, Banner. launched SMART money, which is an electronic wallet and users do most of its banking transactions through mobile only. Dutch-Bangla Bank Ltd. You will get a notice as soon as any amount is deducted or deposited in your account. To achieve positive Economic Value Added (EVA) each year. Possible to give hand to the remote area customer of there remittance earn from abroad. How much revenue per hour does each worker bring in? c. If the minimum wage is $13.65, by how m... A: a. Both mobile banking and online banking use the internet to access your banking information, and most banks offer similar services via both (e.g. A Mobile Account is created in the DBBL system which is his/her mobile number + one check digit. You can conduct online banking on your desktop, laptop, tablet, or phone. Unlike the related internet banking it uses software, usually called an app, provided by the financial institution for the purpose. The Federal Reserve’s 2015 study on Consumers and Mobile Financial Services reports that nearly 40 percent of Americans with bank accounts have used their cell phones for mobile banking – a number that grows to 52 percent for smart phone users. Mobile banking has an edge over internet banking. Globalization of national economies has given a boost to international trade. Clearly, one solution may be to give regulators the power to require interoperability; however, it may be sufficient to encourage the identification of appropriate standard upfront. However there are many Banks in Bangladesh at Present. There is mounting evidence of positive social impact on poorer people and communities as a result There are sound reasons for the hope that m-banking could have similar impact A mobile network offers a high technology platform onto which other services can be often provided at very low cost to deliver an effective result. The Board of Directors consists of eminent personalities from the realm of commerce and industries of the country. It also saves the record of any transactions made. S Present scenario and prospective of Dutch-Bangla Bank Ltd. M-banking holds the prospect of offering a low cost, accessible transaction banking platform for currently unbaked and poorer customers. Most USA banks are still not offering full mobile banking solutions to their customers. 4000.00 million. Customer receives a call and in reply, s/he gives a 4-digit PIN number of his/her choice (please remember your PIN). what is objective of mobile banking services ? It ensures safely &. In case of online banking, you must have an internet connection and a computer. It has much better reputation, position in, and contribution to the economic sector of Bangladesh only for its better quality services and efficient team of performers. The case for donor support therefore rests on removing barriers such as these, thereby making it more likely that transformational models of m-banking will emerge at all, or at least, sooner; and that they will develop more rapidly than otherwise would be the case. 5) Security risks from robbery & holdup. The report covers organizational aspects of Dutch-Bangla Bank Ltd and a report title “Mobile Banking (Banking in your Hand)”. The ethos of harmony and cooperation is widely practiced in the bank. Corporate Office/ Government will send the list of mobile account numbers (including check digit) and monthly salary/allowance to DBBL, DBBL will credit all the individual accounts by debiting corporate account centrally by a batch process system, The employee/beneficiary will get an SMS regarding the transaction, The employee/beneficiary can go to any agent or DBBL ATM or DBBL Branch for withdrawal of money, Exchange houses at abroad receive remittance against beneficiary’s mobile account number, Exchange houses send the mobile account number and the amount to DBBL, DBBL will centrally credit the amount against respective mobile account. mobile banking services, which represent obstacles that prevent the use of mobile banking services, it also includes five factors: (Personal desires, knowledge, habit, resistance to innovations, experience). Both primary and secondary data is used to accomplish the objectives of the study. So, as the part of the study this internship program helps me to gaining knowledge and understands about Mobile Bankingsystem. The mobile phone is one of the most integral parts of customers’ lives and its use is growing in the world. online bill pay, transferring funds, checking balances). It is a process by which Corporate Office can disburse the salary of their employees and Government can disburse different allowances like elderly allowance, freedom fighter allowance to the people within a few moment in a hassle free way. The beneficiary can go to any agent or DBBL ATM or DBBL Branch for withdrawal of money. Advertisement is not adequate that most of the people don’t know about Mobile Banking. It introduces diversified & dynamic banking system. The objective here is to create, promote and build long-term company value. New concept in Bangladesh is the beast weakness, 8. To achieve a return on shareholders’ equity of 20% or more, on average. 2) Reaching deeper into rural areas without costly investment in infrastructure. Ø Major problems in a business arises when it’s new. Mobile banking through cell phone is very advantageous to the banks as it serves as a guide in order to help the banks improve their customer care services. Importance of banking system in a country is increasing day by day. Mobile banking (m-banking) involves the use of a mobile phone or another mobile device to undertake financial transactions linked to a client’s account. Banking system occupies an important place in a nation’s economy. The banks first branch was inaugurated at the busiest commercial hub of the country at 1, Dilkusha Commercial Area, Dhaka on June 03, 1996.1n its arduous journey since, Dutch-Bangla Bank Limited has succeeded in realizing the dreams of those who established it. The report will provide information about Mobile Banking, its operation, its benefit and its influence in Bangladesh economy. The new WAP- and Java-enabled mobile phones using GPRS support a wider variety of banking services such as fund transfers between accounts, stock … Q: In rolling a die repeatedly, what is the probability that 1 appears for the first time on Therefore, the Bank should keep information about the environment of each industry in which its customers operate. This includes deposits, cash withdrawals, funds transfer etc. 6. 6. effective mobile banking services and higher rates of customer satisfaction and advocacy, it also suggests that – at least in certain developed economies – there is a negative correlation with the likelihood of mobile banking users remaining with their current institutions. It may that the shopkeeper receive there payment through Mobile transaction. The mobile banking offers various kind of services like to request the account balance, latest transactions of the account, transfer fund between accounts, to make buy and sell orders for the stock exchange and to receive portfolio and price information. It targets every income level person for its banking service. *Response times vary by subject and question complexity. Holding cash comes at high price to poor people because of the risk of crime in many poor People, but they often have few alternatives to cash based services. The registrar of Joint Stock Companies and firms issued the Certificate of Commencement of business of the bank on the same date. Real value of business can come from making regular visits to the customer’s place of business rather than holding all meetings in the Bank. 4. 1) Customer may not use properly the process of M-Banking. U.S. banks recently announced proximity payment systems in 2010, which has been in use for a long time in other countries. The low cost of using existing infrastructure makes such channels more amenable to use by low income customers.M-banking is new in our country, and there has been limited donor support in this sector to date. Cash in and out cost is more than interest rate. The mobile banking number will be like mobile number with one cheque digit. It responses to customers needs with speed & accuracy. M-banking services which use channels such as text messaging/ SMS can be carried at a cost of less. The banking system of Bangladesh is composed variety of banks working as National Commercial Banks, Foreign bank, Specialization, banks and Development Banks. The information system is paramount concern to the banks in today’s business environment. The Dutch-Bangla Bank Limited was established by the leading business personalities and eminent industrialists of the country and abroad with stakes in various segments of the national economy. Develop a mobile banking website as information portal particularly for M-Banking. Dutch-Bangla Bank is one of the well known second generation private bank in Bangladesh. DBBL’s essence and ethos rest on a cosmos of creativity and the marvel -magic of a charmed life that abounds with spirit of life and adventures that contributes towards human development. It believes that transparency in decision-making, monitoring mechanism and full disclosure to shareholders and regulatory authorities are essential aspects of bank’s corporate governance and that they create an intense pressure to rationalize bank’s services and search for new competitive advantages. This is the process using whi... Q: West Company’s contribution format income statement for March 2020 is givenbelow:Sales (15,000 units... Q: Write a mission statement and then conduct a SWOT analysis for the European University of Lefke. For service providers, Mobile banking offers the next surest way to achieve growth. Lot of potential customer in Bangladesh that around 7 corer people use Mobile phone. Changes in industry trends may directly affect business so that it can no longer completely profitable. Increasing openness and certainty may require support to regulators to outline high level policy, as well as to amend existing regulations or draft new ones where and when required. email@example.com 083 411 0736 25245792 An integrated research report submitted to the Gordon Institute of Business Science (GIBS), University of Pretoria, in partial fulfilment of the requirements for the degree of Master of Business Administration. They established the Bank with a vision to bring efficient and professional banking service to the people and the business community of Bangladesh to help the national economy to grow. OBJECTIVES AND SCOPE OF THE STUDY Without a sound and effective banking system in India it cannot have a healthy economy. ii) Literature review and methods of research is not sufficient. Bank should also be aware of significant changes in the training of M-Banking officer and concern Partners employee. We also can know that what kind of service that banks need to improve so that there are more customers will use it. Free enterprise and communism ... Q: If the Super Bowl 2012 had a 40.5% rating and you ran your ad two times, first one during the first ... A: GRP = Reach (% of audience reached) x Frequency (number of ad impressions). In our country, poor people are forced to rely on informal financial services, which may be unsafe, or fringe formal financial products which may be expensive as well as unsafe. Wizzit, un des premiers services de mobile banking à avoir vu le jour, en Afrique du Sud en 2004, propose ainsi un compte bancaire électronique couplé au numéro de téléphone, avec une carte de débit. The beneficiary will get an SMS regarding such transaction. The roll out of mobile telephony has been rapid, and has extended access well beyond already connected customers in rural area. Around 87% of the total population of Bangladesh is un-banked. Know the customers’ a… Regulatory barriers .”Specific regulatory impediments vary by market; but in general, a lack of openness to new models of provision and a lack of policy certainty limit the potential of new models. Mobile Phone, is called Mobile Banking. However, not all m-banking products will be transformational in the sense of broadening access to financial services substantially at first or even at all. As a part of my course, it is mandatory to get involved with an organization for a certain period of time to acquire the practical knowledge. 2524.72 million as on Septembers 1, 2010. 12. Experts say that this is a trend that we should get used to. Service providers are increasingly using the complexity of their supported mobile banking services to attract new customers and retain old ones. We Know Bangladesh Bank play an important role of our country. I am carrying out my internship at the Mobile Banking focus on DBBL. Banks can also promote and sell their products and services like credit cards, loans etc. Besides, customers also can improve their knowledge of mobile banking. 5.0 MODELS Two models of mobile money services are identified for operation in Nigeria: a. It is very much new in Bangladesh. I have little knowledge about Mobile Banking technology. It has an array of such products services tailored carefully to cater to the needs of all segments of customer. A very effective way of improving customer service could be to inform customers better. The Bank provides a broad range of financial services to its customers and corporate clients. 4. This report considers the case for donors to support m-banking as a sector. Continuous support and training workshop on Mobile Banking Procedures develops on going Developed M-banking system to automated transecting. The biggest advantage that mobile banking offers to banks is that it drastically cuts down the costs of providing service to the customers. The banking system of India should not only be hassle free but it should be able to meet new challenges posed by the technology and any other external and internal factors . Median response time is 34 minutes and may be longer for new subjects. Mobile banking is helping service providers increase revenues from the now static subscriber base. Emerging technologies and functionalities would enable to create new ways of lead generation, prospecting as well as developing deep customer … Mobile banking thorough cell phone is user friendly. Customer asks the Agent for withdrawal of an amount from his/her mobile account, Agent initiates the transaction from his/her mobile, Agent gets prompt menu and in reply agent enters customer’s mobile account number (including check digit) and amount to withdraw, DBBL system sends prompt menu to the customer’s mobile (or IVR Call): “You are going to withdraw Tk. Hence, support to providers may assist in overcoming this barrier. Generally available research into the patterns and needs of the un-banked target market may also help. It provides products & services at competitive pricing. 7. The attitude was significantly related to the BI signaling presence of favorable environment for mobile banking service. April 2019; Shanlax International Journal of Commerce 7(2):7-18; DOI: 10.34293/commerce.v7i2.345. “Profits alone” does not hold a central focus in the banks operation; because “man does not live by bread & butter alone.”, The Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer’s needs and satisfaction and to become their first choice in banking. To achieve the above stated objectives, this Guideline covers models, agent network, business rules, roles and responsibilities of participants under mobile money services in Nigeria. The major objectives of my report is to describe the Mobile banking system of Dutch Bangla bank limited, measurement the employee behavior and performance, determine the wide range of services, and evaluate the banking performances of these banks. There is a great scope of mobile banking in India as the number of mobile users is increasing. DBBL provide this facility at a lower cost as compared to banking by self. To undertake project promotion on identify profitable areas of investment. DBBL and concern partner should advertise more for attracting all level of customers. 6 objectives of digital banking. Banking through mobile reduces the risk of fraud. The project is in its final stage now. Customer receives an SMS which contains his/her Mobile Account number (please remember your check digit). Insecure out let that rubbery the money in remote area where security is not available. The most important objective for any successful financial marketer is to focus on improving the customer experience across channels and with every communication. Emerged as a new commercial bank to provide efficient banking services with a view to improving the socio-economic development of the country. Businesses that are based on mobile financial serviced will thus be a natural fit for these economies. Mobile Banking is a Banking process without bank branch which provides financial services to un-banked communities efficiently and at affordable cost. 3. A team of efficient professionals manages the bank. Q: Explain how does Supply chain management software and Internet technologies can help companies reeng... A: Supply chain management is a crucial part of every manufacturing firm. Customer can cash-out (withdraw) at any authorized agent of DBBL (at present Citycell & Banglalmk agents), DBBL ATMs and DBBL Branch. Dutch-Bangla Bank is pioneer of Mobile Banking in Bangladesh and it has a lot of possibility to reach customers door as well as banking in the hand of customers. Today is one of the leading banks in the private sector, contributing significantly to the national economy and society also. Factors influencing the adoption of mobile banking services at the Bottom of the Pyramid in South Africa Khumbula Masinge . and their clients and new features continuously appear to enhance customer experience. to a specific group of customers. However, mobile banking services in the USA were started at the end of 2006. e 4th roll... A: Please find the attached answer in the below box. Banking institutions, for instance, may want to improve the customer service procedures within the bank when people come in to pay bills or withdraw money. Identify the gaps/flaws of Capitalist and Socialist economic systems. E-Banking Strategies of Standard Charter Bank, M-Banking and M-Payment System in Bangladesh, Internship Report on General Banking of Al Arafah Islami Bank, Internship Report on General Banking System of DBBL, Procedure of Opening L/C: A Case of Uttara Bank Limited (Part-1), Annual Report 2014-2015 of Thermax Limited, Special Education Can Make Children Self Dependent, Foreign Exchange Operations of Agrani Bank Limited, Financial Statement Analysis of City Bank, Credit Risk Management of Dhaka Bank Limited, Loan Distribution Process of AB Bank Limited, Project Evaluation Practice Bangladesh Shilpa Bank, Overall Banking Activities of Dhaka Bank Ltd Focus on Credit Division. So this section pays very important role in attracting customer and therefore be handled with extra care. Factor that the bank has focused heavily on the issue; could unique mobile services at reduce cost banking services. 5. Financial servi... Q: o. It holds the biggest ATM (Automated Teller Machine) network. What is mobile banking? The financial institution ensures higher level of transparency and accountability at all level of doing business for having efficient and effective business operation. This internship report has been prepared to fulfill the requirement for getting BBA degree. However, it is likely that even m-banking services which start targeted at existing banked customers may over time extend to un-banked groups. To be one of the top five Financial Institutions in Bangladesh in terms of market share in all significant market segments we serve. To search for newer avenues for investment and develop new products to suit such needs. 11) Cost of cash in and out is high compare to interest rate on bank deposit. This trend has manifested itself in increased demand for mobile banking platforms and even in the loss of customers by banks that have yet to offer mobile banking services. It arises initially only in markets where there is an existing payment infrastructure with which new providers can inter-operate (and later on, once new infrastructure becomes the standard). As usual banking services, mobile banking services that are offered through the mobile network. objective of this study focused on the effect of mobile banking on the financial performance of commercial banks in Kenya. •Le mobile banking, au sens strict du terme, désigne les services financiers par téléphone portable, offerts par les banques. Consumer education may speed adoption; but more likely, adoption on scale will happen as it has happened with mobile phones: by forced to adapt their offerings as they encounter feedback in The market place. The seller and the buyer in an international trading transaction must agree for a product or its quality, price etc. It shares its values & beliefs with the clients. In other words, their exclusion from formal financial services has economic and social impacts which may exacerbate their poverty. Mobile banking is helping service providers increase revenues from the now static subscriber base. But it has. 4. In fact, the growing … Il s’agit principalement dans ce cas de services de consultation de solde, de paiement de factures et de transfert d’argent. The Dutch-Bangla Bank engineers enterprises and creativity in the business and industry with a commitment to social responsibility. It is quite impossible for any country to develop in industrial and commercial sector without sound banking system in modern economic era. 100 take as account opening charge. Out Let is not available as per requirement. To do this report I have collected necessary information from primary and secondary sources, face to face conversation with the customers and respective officers. You just need to follow the instructions to make the transaction. Uncertainties over the speed and nature of customer adoption: This is to be expected with any new offering, although the uncertainty is compounded by the relative lack of knowledge of the needs of un-banked people in many places, and the market potential. Employee are not efficient that M-Banking is new in Bangladesh. The officer should observe that whether there is loss of the top executive, demand, or any other most important new one has entered and often the change may be worse. What is more, there is no need to wait for the next generation mobile networks; these businesses can be built using today’s technology. Agent checks the Application Form, photograph & NID. banking services through smartphones, tablets, PCs, and smartwatches by 2021.1 The digital revolution is disrupting the relationship between banks . Customer can cash-in (deposit) at any authorized agent of DBBL (at present Citycell & Banglalink agents) or DBBL Branch. DBBL should increase facility to fulfillment customers need. The incumbent chairman of the bank is Mr. Abedur Rashid Khan. Find answers to questions asked by student like you. Mobile bill pay or recherche through Mobile Banking is possible. As a student of the Business Administration Discipline in “American International UniversityBangladesh” it is compulsory to do internship in an organization and I have to meet that obligation with the support of Dutch Bangla Bank Ltd. The cost of cash in and out should decrease. A very effective way of improving customer service could be to inform customers better. Without inter-operability, the fixed costs of deploying financial infrastructure may be much harder to recover, since usage per item of proprietary infrastructure will fall. The main objective of the study is to write a report on Mobile Banking System of Dutch-Bangla Bank Ltd. 143.2 Million (TRAI, 2013). For security reason, customer needs to check the sending number of SMS and the amount. You can make transactions or pay bills anytime. To provide banking and financial services, such as cash-in, cash out, merchant payment, utility payment, salary disbursement, foreign remittance, government allowance disbursement, ATM money withdrawal through mobile technology devices, i.e. Bank collects information from numerous sources relating to cost and revenue from Customer Management. How different kinds of projects are appraised and financed at Dutch-Bangla Bank Limited. Lack of Knowledge of operating Mobile transaction within customer. Wri... A: European University of Lefke is notable grain in our nation. Remittances through M-PESA relieve many women in rural areas of the burden of traveling by bus to cities to receive money from their husbands and relatives, a process that for some could take as long as one week. After registration of DBBL Mobile Banking DBBL cell center call customer for choosing the password. But to capture this significant opportunity, financial firms and telecommunications companies will have to partnerships with one another and, possibly, with merchants and retail chains as well. They create and generate an environment of trust and discipline that affects everybody in the bank to work together for achieving the objectives of the bank. $ Each year, more and more banking consumers are turning to mobile banking applications to stay up to date with their banking needs. Touchpoints such as mobile, video and social media continue to grow in importance, with the underlying need for improved data analytics being paramount. 3. Lack of interoperability with existing systems/Interoperability of different payment systems is primarily a question of market structure and regulation. 3. Digital banking is the process of ensuring customer delight by offering various services and products through digital channels. Dutch-Bangla bank, as a first class pioneer banking financial institution, dreams of a better Bangladesh, where arts and letters, sports and athletics, music and entertainment, science and education, health and hygiene, clean and pollution free environment and above all a society based on morality and ethics make all our lives worth living. i)Up to date data about Mobile Banking are not available. Help People Invest. Agent goes to Customer Registration Menu in his/her mobile and insert customer’s mobile number. The Banks first and highest priority is to provide effective services and maximum satisfaction to the customer. can be. Under internship program each student has to prepareda report on a particular topics related with the organization. In the year 2008, 3G was launched by MTNL (Mahanagar b. Identified/Observed in the Organization : I get the following Strengths, weaknesses, opportunities, and threats from my practical observation in three months Internship Program, of DBBL as follows: 1. Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile device such as a smartphone or tablet. European University of Lefke has the be... Q: Describe the wide range of societal benefits of banking and describe how bank products are made avai... A: A bank is a licensed financial institution for collecting deposits and making loans. Now, the Dutch-Bangla Bank Limited has become a synonym of quality banking products and services. Amount of transaction is very little. It has some distinction features so that it is now very close of the peak of success. Cell phone banking is cost effective. 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